MHA Store
Support is part of the product itself.
No hidden fine print — this is exactly what is covered, what needs a care plan, and what is always a separate quote.
Always free, for every customer, forever
Bug fixes in our code
If something in code we wrote doesn’t work the way it should, we fix it. It’s a warranty, not a favour.
Security patches
Every customer gets security fixes automatically, forever — a hacked site damages trust regardless of which plan you’re on.
With a care plan
Updates and new versions
New features and version updates, outside of security fixes, are part of an active care plan.
Keeping it running
Hosting, monitoring, and keeping your system online day to day — this is the ongoing work your monthly care plan covers.
“How do I…” questions and training
Walkthroughs, training and everyday questions are covered by a care plan, or billed hourly if you don’t have one.
Always paid separately
New features and customisation
Anything beyond what you already own is scoped and quoted on its own — new work always has its own price.
Your host, your domain, your device
If the problem sits with your web host, your domain registrar or your own device, it isn’t ours to fix directly — but we document what you need and warn you about it proactively.
In practice, support happens over WhatsApp — message us directly and a real person answers.